Senior Analyst - Workforce Management, Workplace Operations
Universal Orlando · Posted Nov 4, 2026
- Orlando, Florida, United States
- On-site
- Full-time · Senior
- 5+ years
Provide strategic workforce planning and decision support for the global TechLine organization, a 24x7 customer-centric IT service desk supporting employees worldwide.
Responsibilities
- Strategic workforce planning and decision support
- Forecasting, capacity planning, scheduling, real-time management, and reporting
- Workforce optimization across TechLine operations
- Lead the full WFM lifecycle for a complex global support organization
- Translate operational demand into staffing, labor-capacity, and resource investment recommendations
Requirements
- Nice to have: ITIL principles
- Nice to have: Power BI
- Nice to have: Tableau