Computer and system use jobs

Customer Service Representative IV

Service Experts · Posted Oct 26, 2026

Clifton Park, New York, United States
6+ years

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Responsible for monitoring customer service activities, ensuring KPI compliance, coaching agents, and handling escalations in a support center environment.

Responsibilities

Monitor inbound and outbound call performance
Coach and mentor agents
Assist support center supervisor
Perform call loading, dispatching, and schedule monitoring
Conduct one-on-one sessions with team members

Requirements

High school diploma or equivalent
Nice to have: HVAC/Refrigeration industry knowledge

Skills

Customer service Inbound and outbound call handling Coaching Dispatching Schedule monitoring Training Problem resolution Computer and system use