- San Antonio, Texas, United States
- Hybrid
- Full-time · Senior
- $73K–$100K per year
- 2–5 years
Hardware Field Service Representative responsible for troubleshooting, repairing, installing, upgrading, and performing preventative maintenance on Varian Medical Systems equipment within assigned service territories.
Compensation
The base pay range for this position is: $73,020 - $100,408
Responsibilities
- Troubleshoot, diagnose, and repair all designated VMS equipment within an assigned service territory, including preventative maintenance, installations, and upgrades per VMS guidelines.
- Manage time and maintain a schedule to include preventative maintenance, installations, and upgrades as well as incoming customer calls demonstrating the ability to assess and prioritize the urgency of customer requests and follow-through to completion.
- Understand and recognize the need to escalate incidents when necessary and/or request additional assistance from more tenured representatives.
- Examine difficult customer issues, diagnose, and resolve the issues, and meet established FSR levels.
- Maintain effective territory management and expense control which includes timely completion and submission of field service and expense reports along with management of consignment and other required documentation according to VMS procedures.
Requirements
- High School Degree or Equivalent
- Nice to have: Associate degree or technical/vocational training
- Nice to have: Military experience with electronics