The Patient Access and Scheduling Representative is responsible for managing patient scheduling, front desk operations, and demographic and financial data entry at the UH Lakewood Medical Center.
Responsibilities
Assist patients through scheduling, pre-registration, front desk management, check‑in, registration, check‑out, and patient flow management
Create and verify accurate demographic and financial information in the financial and clinical record system
Communicate health benefit information and financial obligations to patients
Answer all phone calls and requests within the area of responsibility
Secure and maintain a highly effective and productive clinic schedule
Requirements
High school diploma or equivalent
Nice to have: experience with customers in hospital, business or insurance office
Nice to have: knowledge of basic medical terminology
Own and resolve a caseload of customer complaints from acknowledgement through to final response, investigate thoroughly, reach fair outcomes, and explain them clearly in line with DISP and Consumer Duty.
Locations (3)
London, England, United Kingdom
Gibraltar, Gibraltar
Halifax
Compensation
Market-competitive salary, benchmarked against your function and reviewed every year. Annual performance bonus, linked to company performance and your contribution. Share options, a real stake in the company and a share in the future you build
Responsibilities
Own and resolve a caseload of customer complaints following initial acknowledgement
Investigate each complaint thoroughly, analysing all the facts and related documentation
Gather the information you need from internal teams and external partners
Draft Final Response Letters that are clear, fair, and evidence a full investigation
