- Arlington, Virginia, United States
- Hybrid
- Full-time · Mid
- 4+ years
Develop and maintain clear, accurate, and accessible documentation for the Summit Data Platform supporting the Department of Veterans Affairs (VA) Summit ATLAS program.
Responsibilities
- Develop, edit, and maintain technical documentation, including user guides, administrator guides, standard operating procedures (SOPs), quick reference guides, and troubleshooting materials.
- Create customer-facing documentation that explains Summit platform capabilities, available services, access procedures, and common user workflows.
- Collaborate with data engineers, cloud architects, artificial intelligence and machine learning (AI/ML) specialists, and other subject matter experts to document technical configurations, processes, and system functionality.
- Develop and maintain onboarding materials, tutorials, frequently asked questions, and knowledge base articles that support customer adoption and self-service.
- Document data ingestion processes, data access procedures, governance requirements, and platform operations in coordination with responsible technical teams.
Requirements
- Bachelor's degree in English, Technical Communication, Information Technology, Computer Science, or a related discipline
- Nice to have: VA or federal agency IT modernization support
- Nice to have: Microsoft Azure
- Nice to have: Azure Databricks
- Nice to have: Cloud Data Platforms