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Skill:Control Practices

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1–2 jobs· newest first

Quality Associate I- Collection's
JPMorgan Chase & Co. · Metro Manila, Philippines
Mid
IT Program Manager
Bank of America - MSP · Charlotte, US
$55–$63Hybrid · Contract

+10K new in the last hour

Quality Associate I- Collection's

JPMorgan Chase & Co. · Posted Nov 6, 2026

Metro Manila, National Capital Region, Philippines
Mid
2+ years

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AI

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Lead a team responsible for evaluating customer interactions and operational processes to support adherence to policies, procedures, regulatory requirements, and quality standards.

Responsibilities

Lead, develop, and coach a team of quality professionals responsible for evaluating collections interactions and operational processes.
Oversee quality monitoring activities to assess adherence to policies, procedures, regulatory requirements, and customer experience standards.
Analyze quality results and operational data to identify trends, root causes, emerging risks, and opportunities for improvement.
Facilitate calibration sessions and promote consistent application of quality standards across reviewers, leaders, and partners.
Deliver clear, actionable reporting and partner with stakeholders to implement sustainable corrective actions.

Requirements

Nice to have: experience supporting more than one Line of Business
Nice to have: experience using automation or artificial intelligence

Skills

quality management collections operations risk and controls people leadership coaching performance management analytical skills quality monitoring calibration root cause analysis process improvement control practices communication digital tools reporting platforms

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B

IT Program Manager

Bank of America - MSP · Posted Nov 3, 2026

Charlotte, North Carolina, United States
Hybrid
Contract
$55–$63 per hour

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CGA Validation Specialist responsible for reviewing use cases and documentation to ensure validation requirements are met in a hybrid setting.

Compensation

Pay range: $54.54 - $62.54 per hour

Responsibilities

Independently review assigned use cases and supporting documentation to confirm validation requirements are met
Use an objective, evidence-based approach to identify gaps, inconsistencies, unsupported conclusions, and documentation concerns
Validate that identified issues are appropriately resolved
Clearly document findings, rationale, required actions and conclusions
Challenge information and escalate concerns appropriately

Requirements

Nice to have: independent validation
Nice to have: final-stage quality reviews
Nice to have: control evidence
Nice to have: remediation responses
Nice to have: cloud governance

Skills

quality assurance audit business controls risk management compliance

Control Practices

cloud infrastructure

cloud environments

technical documentation

critical-thinking

problem-solving

attention to detail

evidence-based testing

documentation reviews

written communication

verbal communication

independent work

manage multiple cases

Benefits

Access to hundreds of clients
career-home in Genesis10
experienced recruiting team
Behavioral Health Platform
Medical

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