Responsible for providing customer support to our large and diverse client base ensuring Service Levels are maintained and the ticketing system is fully up to date.
Responsibilities
Installation of server, network and storage hardware with associated cabling/patching
Perform cabling/patching duties of both copper and fibre for a variety of different client requirements
Decommission hardware and prepare for shipping whilst coordinating with third party couriers
Perform various remote hands duties within the Data Centers which include power cycling equipment, replacing failed hardware components, re-seating network cards and testing cabling
Perform regular checks for network activity, firewall status and display errors through LED alerts or system monitoring tools
The Technician 3 works as part of a team to install, maintain, and repair cabling and devices for low voltage systems, performing field work independently or under direction, and providing training to others.
Responsibilities
Lead teams of 4-6 team members and work hands-on to install, repair, terminate, certify and troubleshoot devices and cabling of low voltage systems
Assist site Superintendent in various ways, assume their responsibilities as needed
Work, train, and supervise other technicians
Determine pathways and perform most installations without instruction or supervision
Install, repair, terminate, certify, and label cabling for Infrastructure (ITS), Access Control/Security, Cameras (CCTV), and Paging systems
Seeking a Superintendent to drive excellence in the Technologies division, leading teams in structured cabling, integrated security, and AV systems to power the backbone of intelligent buildings nationwide.
Responsibilities
Leads teams up to 10 team members and works hands on to install, repair, terminate, certify and troubleshoot devices and cabling of low voltage systems
Works with Tech Project Manager to establish and follow a budget, manage labor hours, committed costs and material costs
Communicates with Tech Project Manager regarding completed tasks, potential issues, and manpower requirements in advance
Prepares progress reports and works with Tech Project Manager to prepare monthly projections critical for cash flow and profits
Ensures work is carried out safely and to industry standards
The Service Delivery Technician II provides hands-on technical and operational support to customers, serving as a central point of contact for service requests, installations, decommissions, and troubleshooting.
Responsibilities
Monitor Zendesk, email, and other communication channels for new and open customer requests.
Acknowledge, update, and resolve assigned tickets within established service-level expectations.
Maintain accurate and detailed ticket documentation including troubleshooting steps, actions performed, and results.
Function as 'Smart Hands and Feet' for customer equipment and infrastructure requests.
Perform Level 1 troubleshooting for managed and non-managed customer equipment, servers, and network devices.
Requirements
High school diploma or GED equivalent
Nice to have: Associate or bachelor’s degree in information technology, telecommunications, or electronics
Support the installation and maintenance of low-voltage communications infrastructure, including fiber and copper cabling, structured cabling, and network infrastructure projects.
Compensation
The pay range for this position is $22.00 - $22.00/hr.
Responsibilities
Install and support fiber and copper cabling systems
Assist with structured cabling and network infrastructure projects
Perform equipment mounting, racking, and cable management
Read and interpret blueprints and technical diagrams
Support CCTV, security, access control, and telecommunications installations
Requirements
Technical training in Electrical Systems, Telecommunications, Networking
Design and manage complex structured cabling systems for voice, data, video, and other communication networks.
Locations (2)
Seattle, Washington, United States
Everett, Washington, United States
Compensation
Summary pay range: $128,350 – $173,650
Responsibilities
Design and develop detailed structured cabling systems, including horizontal and backbone distribution systems, telecommunications rooms, and data centers
Conduct site surveys to assess and document existing infrastructure and to identify requirements for new installations or upgrades
Prepare and maintain project documentation, including drawings, specifications, and bill of materials
Coordinate with architects, facilities, and contractors to integrate structured cabling systems into construction projects
Ensure compliance with all relevant standards, codes, and regulations, including TIA/EIA, BICSI, and local building codes
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