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Service Delivery Representative II

SchoolsFirst Federal Credit Union · Posted Oct 12, 2026

Tustin, California, United States
$22–$32 per hour
1–3 years

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Provide first‑line financial service support to members via phone, chat, and secure messaging, ensuring accurate, secure, and efficient resolution of inquiries and transactions.

Compensation

Pay Range: $22.33 - $32.38

Responsibilities

Serve as members’ first channel of choice along with eServices, Chat, and Secure Message
Handle member inquiries and provide solutions using internal support website
Collaborate with support departments for timely issue resolution
Suggest ways for members to manage accounts and access benefits
Perform account transactions accurately

Requirements

High School Diploma or GED

Skills

Empathy Reflective listening Open‑ended questioning Problem‑solving Accuracy Summarization Correct terminology