- Brossard, Quebec, Canada
- 3+ years
The Customer Quality Engineer serves as the primary quality liaison among Technical Support, Product Management, Engineering, and Software and System Quality for customer-reported product issues.
Responsibilities
- Investigate field-reported behavior across software, embedded devices, controllers, networks, and building automation configurations
- Recreate representative customer environments and gather technical evidence
- Work with Engineering to drive confirmed defects through resolution and release validation
- Distinguish true product defects from configuration issues, installation problems, interoperability concerns, training gaps, documentation issues, and enhancement requests
- Translate customer issues into improved product requirements and preventive quality actions
Requirements
- Bachelor's degree in Computer Science, Software Engineering, Electrical Engineering, Information Technology, Engineering Technology, or equivalent practical experience
- Nice to have: Building Management Systems (BMS)
- Nice to have: HVAC controls
- Nice to have: Building automation
- Nice to have: Energy management