Build a Support Technology engineering team to solve what stands between a customer and Claude, whether they want to use it but can't or are unhappy with their experience.
Locations (3)
San Francisco, California, United States
New York City, New York, United States
Seattle, Washington, United States
Compensation
Annual Salary:
$405,000—$485,000 USD
Responsibilities
Improve the product experience at the root: Build agents that spot where customers keep getting stuck and find the root cause, then ship the fix or drive it with the owning team until customers stop running into the problem
Make our support agents reliable first responders: Build the tools, APIs, and safe, audited workflows our Claude-powered support agents use for common fixes, with evals, guardrails, and clean handoffs to people, and measure whether customers' problems actually get solved
Build the platform foundations: Create a reliable support platform that scales with our growth, including the experience and tools for customers and specialists, and the data that shows what customers are running into and whether our changes help
Support enterprise and partner channels: Extend support to business customers, admins, and partner-sold customers, including cases that start outside our own products
Raise the bar and build with Claude: Set standards for reliability, observability, testing, and rollouts, mentor engineers, and use Claude heavily in your own work
Requirements
Bachelor’s degree or an equivalent combination of education, training, and/or experience
