- Remote, United States
- Remote
- Full-time · Mid
- 3+ years
Investigate merchant needs, behaviors, challenges, and expectations throughout their experience with Bask Health, focusing on the merchant journey from onboarding through ongoing business configuration.
Responsibilities
- Conduct user research focused on Bask Health's merchant-facing software experiences
- Study how entrepreneurs and healthcare businesses launch and manage their operations through the platform
- Research the end-to-end merchant journey, from onboarding through ongoing platform use
- Conduct interviews with merchants to understand their goals, behaviors, and challenges
- Plan and execute usability studies for merchant dashboards and administrative tools
Requirements
- 3+ years of professional experience in user research, UX research, product research, or a closely related field
- Nice to have: Researching B2B SaaS platforms
- Nice to have: Familiarity with merchant-facing software and business administration tools
- Nice to have: Researching e-commerce platforms
- Nice to have: Understanding of Shopify or comparable commerce ecosystems