Responsible for leading a central team of FTEs/NFTEs managing Pan India Central Verification and address change process, handling volumes of field grids and Tele grids.
Responsibilities
Lead a central team managing Pan India Central Verification
Ensure processes run at/above SLA accuracies and TAT
Drive initiatives for process improvements, automation and digitization
Conduct UAT before launch of new products or system changes
Responsible for leading a large team of FTEs/NFTEs spread across the zone, managing the processing agency.
Responsibilities
Manage application processing volume and drive achievement of accuracy, productivity & TAT
Raise pro‑active alerts in case SLAs are not met and take regular training sessions to improve accuracy levels
Develop an operating rhythm with vendors which ensures smooth running of operations 24X7
Manage and coordinate with vendor for headcount requirements & ensure availability as per volume projections received from Sales teams
Build a robust Training & Feedback mechanism with vendors which ensures new agents are adequately trained & get requisite feedback once they begin production, Training & Coaching of prescreens as per credit policies & also ensuring any updates or changes are also passed on to all agents real time basis
Provide comprehensive financial solutions to small businesses and manage relationships with high-value clients.
Compensation
$90,000.00 - $110,000.00 annualized salary, offers to be determined based on experience, education and skill set.
Responsibilities
Manages the end-to-end client journey to deliver on client needs and drive sales opportunities while mitigating risk
Identifies and refers specialized small business opportunities and solutions to clients while conducting small business relationship reviews
Delivers a branded customer experience within aligned sales portfolios by being in the field a minimum of 80% of the time
Fosters relationships with key partners such as Merchant, Practice Solutions, Treasury, and Business Banking to increase small business opportunities
Leverages knowledge of credit to advise small business owners on solutions, services, and digital capabilities that help them meet their short and long-term business goals
Requirements
Undergraduate degree in business, finance or economics
High School Diploma/GED or equivalent work experience
Nice to have: Community leadership
Nice to have: Strong computer skills
Nice to have: Multitasking in demanding environment
Provide comprehensive financial solutions to small businesses and manage deepening relationships with high-value clients.
Compensation
$90,000.00 - $110,000.00 annualized salary, offers to be determined based on experience, education and skill set.
Responsibilities
Manage end-to-end client journey to deliver on client needs and drive sales opportunities while mitigating risk
Identify and refer specialized small business opportunities and solutions to clients while conducting small business relationship reviews
Deliver a branded customer experience within aligned sales portfolios by being in the field a minimum of 80% of the time
Foster relationships with key partners such as Merchant, Practice Solutions, Treasury, and Business Banking to increase small business opportunities
Leverage knowledge of credit to advise small business owners on solutions, services, and digital capabilities that help them meet their short and long-term business goals
Requirements
Undergraduate degree in business, finance or economics preferred or seven years relevant work experience
Nice to have: community leadership
Nice to have: strong computer skills
Nice to have: multitasking in demanding environment
Corporate Limits OfficerAL AHLI BANK OF KUWAIT · Giza, Egypt