- Charlotte, North Carolina, United States
- 2+ years
Provide end-to-end support for customer inquiries, manage complex customer situations, partner with internal teams to resolve issues, and contribute to service level and quality objectives.
Responsibilities
- Provide end-to-end support for customer inquiries, including order placement, order status, product availability, pricing, shipping, returns, credits, and account-related requests.
- Manage complex customer situations requiring additional research, coordination, or follow-through.
- Take ownership of customer inquiries through resolution, ensuring timely communication and minimizing unnecessary transfers or handoffs.
- Review orders and customer requests for accuracy and proactively identify potential issues, delays, or required actions.
- Partner with Sales, Supply Chain, Finance, Logistics, and other internal teams to resolve customer and order-related issues.
Requirements
- High school diploma or GED or equivalent combination of education and experience
- Bachelor’s degree preferred