Lead the Accounting customer implementation lifecycle, including implementation ownership, configuration, training, launch readiness, and transition to ongoing Support.
- Lead, coach, and develop the Strategic Implementation Manager, Accounting Implementation and Training employees
- Translate department goals into team and individual expectations
- Lead the team responsible for the Accounting implementation lifecycle from sales handoff through discovery, configuration, customer training, go-live readiness, stabilization, and transition to Support
- Manage customer assignments, capacity, schedules, KPI’s, milestones, dependencies, aging work, and delivery risk across Accounting product implementations
- Establish and maintain standards for implementation ownership, Accounting configuration, quality review, customer communication, documentation, and launch readiness
- Bachelor's degree
- Nice to have: Experience leading managers, supervisors, team leads, or senior individual contributors
International Benefits Operations LeadNewTake-Two Interactive Software, Inc. · London, United Kingdom
Senior Manager, Training and Implementation-AccountingM3 · Lawrenceville, US