The Vice President, Client Service Director serves as the primary relationship manager and strategic service lead for assigned clients within BNY Archer Managed Account Services.
Responsibilities
Own and manage client relationships from a service delivery perspective.
Serve as the primary point of contact for assigned clients.
Lead service reviews, governance meetings, and strategic client discussions.
Develop executive-level presentations and client communications.
Manage complex client issues, escalations, and risk-related matters.
Lead a portfolio of forward-deployed engineering engagements across business and platform domains; define priorities, allocate resources, and ensure delivery of measurable outcomes within defined timelines.
Responsibilities
Lead a portfolio of forward-deployed engineering engagements across business and platform domains
Serve as the senior technical lead in discovery and solution design with executive stakeholders
Own and evolve forward deployment methodologies
Champion a reuse-first approach
Establish and enforce engineering quality standards
Requirements
Bachelor’s degree in Computer Science, Engineering, or related field
Nice to have: AI, data, or workflow-driven solutions in regulated environments
Nice to have: architectural and systems-thinking capabilities
The Client Service Specialist supports the delivery of high-quality client service for BNY Archer Managed Account Services, serving retail Separately Managed Account (SMA) managers, multi-channel managers, and other managed account program sponsors.
Responsibilities
Monitor and track client service requests and inquiries.
Support operational teams by answering servicing questions and facilitating issue resolution.
Coordinate follow-up activities and maintain service documentation.
Assist with client reporting, presentations, and service materials.
Escalate unresolved issues to senior team members and stakeholders.
Lead end-to-end software delivery and maintain business-critical applications as a Full Stack Engineer.
Responsibilities
Lead end-to-end software delivery: requirements, design, development, testing, deployment, and post-release support across multiple applications and services
Own platform resiliency: vulnerability management, compliance to enterprise resiliency initiatives, root-cause analysis, problem management, and continuous service improvement
Modernize and maintain applications: reduce technical debt, improve code coverage, manage dependency hygiene, and execute structured refactoring plans
Champion secure SDLC: ensure code quality, security scanning/remediation, secure configurations, and compliance in partnership with security and risk teams
Drive DevOps excellence: automate CI/CD pipelines, environment provisioning, and release management with robust rollback strategies
Product Design Lead to drive hands‑on UX design and design strategy for complex enterprise platforms.
Locations (3)
New York, New York, United States
Pittsburgh, Pennsylvania, United States
Lake Mary, Florida, United States
Responsibilities
UX Strategy and Execution: Develop concepts, information architecture, user flows, wireframes, prototypes, high‑fidelity UI designs, and design specifications.
Visual Design and Consistency: Create and maintain design standards, ensuring clean, intuitive, and consistent user experiences across enterprise platforms.
User Research and Testing: Conduct user interviews, usability testing, and design evaluations to identify usability issues and implement improvements.
AI‑Assisted Design: Use AI tools to support and improve design workflows, ideation, prototyping, and overall design efficiency.
Cross‑Functional Collaboration: Partner with product managers, engineers, and business stakeholders to define requirements, prioritize design solutions, and communicate design rationale.
Requirements
Bachelor's degree in UX Design, Product Design, Psychology, Human‑Computer Interaction (HCI), or a related field
Master's degree or other advanced degree
Nice to have: AI Design Tools such as Windsurf
Nice to have: 10+ years of experience in UX/UI, product design, or related discipline
Ambassadeur beauteNewInfluence Marketing · Saguenay, Canada