Own one industry or customer segment in the CANADA and LATAM region, translating global AI product roadmap into local strategy and driving commercial success.
Responsibilities
Translate the global AI product roadmap into a plan for your industry or segment
Tailor use cases, solution packages, and messaging to the operational problems your customers care about most
Account for industry regulations and compliance requirements in how solutions are positioned and deployed
Track AI adoption trends in your market and adjust priorities as they shift
Partner with sales, marketing, and channel partners to launch AI products into your market
Requirements
Nice to have: experience taking AI or automation use cases from concept to production
Nice to have: familiarity with the ServiceNow AI Platform
The Customer Success Specialist is responsible for the technical setup support for onboarding of new customers and migrations, while proactively exceeding customer expectations through their onboarding experience.
Responsibilities
Onboard and migrate new customers onto Allegion's multi-family software solutions
Identify areas of opportunity to improve the customer experience and migration process
Conduct regular business reviews with customers to assess satisfaction, address concerns, and identify areas for improvement
Drive and manage customer renewals by proactively addressing needs, identifying opportunities for upselling, and ensuring a high retention rate through excellent relationship management
Serve as the primary point of contact for customer escalations and facilitate timely resolution of issues
Requirements
Bachelor’s degree in a technical, business, or equivalent field
Nice to have: 5-6 years of relevant experience in lieu of a degree
Key contributor within the Data & Compute organization, helping bridge customer workflows, product behavior, and platform capabilities across Infrastructure, ML-Ops, and UI/Recipes domains.
Responsibilities
Develop deep expertise in customer workflows and product usage scenarios across recipe management, data analytics, machine learning, and result analysis solutions.
Analyze customer behavior, workflow efficiency, and product adoption patterns to identify pain points and improvement opportunities.
Gather customer feedback and operational insights to drive future product and platform enhancements.
Translate customer needs, workflow challenges, and business scenarios into clear, actionable requirements and specifications.
Collaborate with product teams and software engineers to clarify requirements and ensure technical feasibility.
Supports the delivery of DXC's Enterprise Service Management services through governance, customer experience, and operational escalation coordination.
Responsibilities
Support governance and compliance of ITIL processes across integrated suppliers and service delivery teams.
Coordinate operational priorities, governance activities and cross-functional service management requirements.
Manage operational service escalations, coordinating resolution activities, stakeholder communications and follow-up across delivery teams.
Maintain close communication with the ESM team, Account Leads and customer stakeholders to support service quality and operational effectiveness.
Coordinate the Customer Satisfaction (CSAT) program, including feedback analysis, reporting and service improvement initiatives.
Requirements
University or college degree in Computer Science, IT, IS or equivalent industry experience
Own the Zivid 2+ and Zivid 3 camera families and accessories end to end, lead launches, set product strategy, and collaborate with engineering, operations, marketing and sales.
Compensation
Competitive compensation package, including sign-on stock options, competitive pension scheme and premium health insurance plan
Responsibilities
Own product lifecycle and roadmap for Zivid 2+ and Zivid 3 camera families
Lead product launches from plan to market
Collaborate with engineering, operations, marketing and sales to deliver product releases
Gather and act on customer feedback from the field
Provide product knowledge and training to sales and support teams
Customer Success SpecialistNewAllegion · Houston, US
Product ManagerNewReacher · Remote
Trading Team ManagerB&Q · Dartford, United Kingdom
Senior Product Manager – 3D Vision HardwareZivid AS · Oslo, Norway