The Lead Customer Care Manager focuses on product development inputs for serviceability, system readiness for parts, literature development, and training for new automotive products.
Responsibilities
Providing inputs to the product development team during proto- stage to improve Serviceability and Maintainability
Ensuring System Readiness for Parts before seeding / Launch of new Products
Creating Service kits and child parts numbers
Define preliminary inventory norms for Warehouse and Dealerships
Develop and Update Literature for existing products (Operators Manual, Parts catalogue, Service Manual, Wall Charts, DATA book)
