We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, and provide helpful solutions that ensure they have a great customer service experience with SealMaster.
Responsibilities
Maintain store inventory and equipment
Keep a clean and welcoming storefront and service area
Work with stressed customers and stay calm and polite even in tense, emotional situations, remembering that customers are important to our business.
Update all customer service information on a regular basis to keep departments ready for review at all times.
Determine system improvements, identify customer service trends and always be willing to implement change to improve the environment as well as the product the customer is getting.
Requirements
High school diploma/GED
Nice to have: Previous experience as a Customer Service Representative or in a similar role
The Universal Banker (UB) Supervisor acts as a full service, single point of contact for Apple Bank clientele by providing prompt, courteous, and efficient service to new and existing customers through the processing of monetary and account related transactions.
Compensation
Salary Range: $27.48/hr - $38.46/hr
Responsibilities
Provide exceptional customer service by engaging clients in a friendly and professional manner and also resolving service-related issues timely and efficiently.
Conduct business ethically, thoroughly communicating to current and prospective clients the facts/features of the various products, accounts, and services that Apple Bank has to offer.
Oversee assigned branch in a leadership capacity in absence of branch management.
Approve or override financial transactions, utilizing due diligence and sound judgement to minimize risk and potential loss.
Assist with the training and mentoring of newly hired Tellers, Customer Service Representatives, and Universal Bankers and ensure that the staff is adhering to customer service standards, as well as delivering excellent customer service and that all new account procedures including CIP and BSA requirements are being adhered to.
Requirements
High School Diploma or GED
Nice to have: Cross trained
Nice to have: Bank supervisory experience 1-2 years
Nice to have: General understanding of banking operations
The Universal Banker (UB) acts as a full service, single point of contact for Apple Bank clientele by providing prompt, courteous, and efficient service to new and existing customers through the processing of monetary and account related transactions. The role is a hybrid capacity acting as both Customer Service Representative and Teller.
Compensation
$21.98/hr - $32.97/hr. $2,000 new hire sign -on bonus!
Responsibilities
Provide exceptional customer service by engaging clients in a friendly and professional manner and also resolving service-related issues timely and efficiently.
Conduct business ethically, thoroughly communicating to current and prospective clients the facts/features of the various products, accounts, and services Apple Bank has to offer.
Recognize opportunities to acquire new or additional banking relationships by engaging in discussions with both customers, as well as prospects.
Establish, retain, and deepen relationships with existing and potential customers to achieve team sales and referral goals.
Handle all aspects of Teller operations by processing transactions in accordance with established policies and procedures.
Requirements
High School Diploma
GED
Nice to have: understanding of banking operations (Risk, Compliance, Fraud, Loss)
Customer Service AssociateSpeedWash Car Wash · Louisville, US