Customer Service processes jobs

APAC Regional Functional Expert - Customer Service (Salesforce)

Mars · Posted Nov 11, 2026

Open

Melbourne, Victoria, Australia
On-site
Full-time · Senior
5+ years

APAC Regional Functional Expert - Customer Service (Salesforce)

Mars · Posted Nov 11, 2026

Open

Melbourne, Victoria, Australia
On-site
Full-time · Senior
5+ years

APAC Regional Functional Expert - Customer Service (Salesforce)

Mars Men · Posted Nov 11, 2026

Open

Melbourne, Victoria, Australia
5+ years

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Lead and manage the Customer Service functional area of expertise for Salesforce/Growth deployment across APAC.

Compensation

industry competitive salary and benefits package, including company bonus

Responsibilities

Lead and manage the Customer Service functional area of expertise for Salesforce/Growth deployment in APAC
Proactively identify and mitigate potential risks specific to the regional deployment
Serve as the primary point of contact for the APAC Customer Service community
Partner with the Target Operating Model work where required
Ensure technology investments enhance business capabilities and execute on business objectives

Skills

Salesforce Customer Service processes Business transformation Requirements writing User acceptance testing Configuration and customization Training delivery

Trainee Associate - Client Services

Gallagher · Posted Nov 9, 2026

Open

Mumbai, Maharashtra, India
Entry
Competitive compensation
0+ years

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Entry-level associate in client services, performing standard tasks and learning insurance brokerage business and customer service processes.

Responsibilities

Performs standard tasks using established methods
Develops knowledge through standard work assignments
Works under close supervision
Contributes to team activity

Requirements

High School Diploma
GED

Skills

Understanding of insurance brokerage business Customer service processes

Benefits

Comprehensive benefits programs
Career development opportunities
Collaborative culture
Inclusive workplace

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Business Analyst

Artech LLC · Posted Nov 6, 2026

Open

Remote, Canada
Remote

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The role involves contributing to a major transformation project leveraging expertise in Salesforce Service Cloud and contact center operations within a retail industry setting.

Compensation

Competitive salary based on experience

Responsibilities

Gather, analyze, and document business requirements for Service Cloud Voice migration
Facilitate workshops with service operations, contact center leadership, and IT stakeholders
Define future-state processes, agent workflows, reporting requirements, and success metrics
Create and maintain business requirements, process maps, user stories, and acceptance criteria
Support product backlog creation and refinement

Requirements

Nice to have: Hands-on experience with Salesforce Service Cloud Voice migration or implementation
Nice to have: contact center reporting
Nice to have: KPIs
Nice to have: success metrics

Skills

Salesforce Service Cloud requirements gathering business analysis contact center operations customer service processes

Trainee Associate - Client Services

Arthur J. Gallagher & Co. (Gallagher) · Posted Nov 6, 2026

Open

Mumbai, Maharashtra, India
Entry
Competitive compensation
0+ years

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Entry-level client services trainee supporting global teams in India

Responsibilities

Performs standard tasks using established methods
Develops knowledge through standard work assignments
Works under close supervision
Contributes to team activity

Requirements

High School Diploma/GED

Skills

Understanding of the insurance brokerage business Customer service processes

Benefits

Comprehensive benefits programs
Career development opportunities
Ongoing learning
Collaborative culture

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Assistant Branch Manager-Inbound

Kotak Neo (Kotak Securities Limited) · Posted Nov 6, 2026

Open

Haryana, India
Manager

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We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch.

Responsibilities

Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
Authorize and verify system inputs for customer transactions and service requests done by subordinates.
Manage branch lobby and customer queues to enhance service delivery.
Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.

Skills

leadership skills understanding of banking operations compliance with regulatory and audit requirements customer service processes operational efficiency AML and KYC compliance

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eCommerce Specialist

Titan Machinery · Posted Nov 5, 2026

Open

West Fargo, North Dakota, United States
4+ years

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Lead the development and optimization of Titan's eCommerce capabilities to drive online sales growth and enhance the digital buying experience across Parts, Sales, Rental, and Service businesses.

Compensation

Titan Machinery provides a generous total compensation package including the following: Comprehensive Health and Dental Coverage, HSA (Health Savings Account) - up to $1200 tax-free each year, contributed to your account by Titan Machinery, 8 Paid Holidays, Competitive PTO, and Paid Company Volunteer Hours, 401(k) with company matching on your FIRST DAY of employment, 100% Paid Pregnancy-Related Leave and Parental Bonding, Additional Voluntary Benefits such as: Vision Insurance, Life Insurance, Short-term Disability, and more!, Additional Leave Benefits such as: Bereavement, Volunteer EMT, and Firefighter, Performance-based incentives

Responsibilities

Drive growth in online sales, digital transactions, customer engagement, and adoption across Parts, Sales, Service, and Rental businesses.
Develop, optimize, and enhance Titan's eCommerce platforms, online storefronts, self-service tools, and customer purchasing experiences.
Manage and expand online product and service offerings, ensuring accurate product data, inventory visibility, pricing, merchandising, and content that support purchasing decisions.
Own the accuracy, quality, and completeness of online product catalogs, pricing, availability, promotions, and customer-facing digital content.
Analyze customer shopping behavior, sales trends, site performance, and conversion metrics to identify opportunities to improve online revenue and customer experience.

Requirements

Associate or Bachelor’s Degree in Marketing, Business, Information Systems, or related field

Senior Customer Service Specialist - Order Management

Stryker · Posted Nov 5, 2026

Open

Sancaktepe, Istanbul, Turkey
Hybrid
Full-time · Senior
3+ years

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As a Senior Customer Service Specialist, you will be responsible for managing the end-to-end order management process and ensuring accurate and timely order execution. You will work closely with Sales, Logistics, Warehouse, Finance, and other internal stakeholders to support efficient order processing and on-time delivery.

Responsibilities

Manage end-to-end order processing, ensuring accurate and timely order entry in the ERP system
Monitor order status and coordinate with Logistics, Warehouse, and Sales teams to ensure on-time delivery
Review and validate customer orders, pricing, and required documentation before processing
Communicate proactively with internal stakeholders regarding order progress, delays, or issues
Support invoicing processes by ensuring all order details and documentation are complete and compliant

Requirements

Bachelor’s degree in a relevant field
Nice to have: medical device industry
Nice to have: healthcare industry
Nice to have: Order Management
Nice to have: Business Process Analysis

Skills

Order management Customer service processes Microsoft Office Advanced Excel