- Shanghai, China
Manage all renewals and identify upsell opportunities in an assigned territory
Responsibilities
- Maintain a renewals notification cadence and document all customer communication
- Collaborate with the Customer Success, Channel, and Sales teams to understand existing sales motions, identify special customer issues, and ensure customer satisfaction
- Provide quotes to customers directly or via the Channel in a timely manner
- Validate and confirm the accuracy of all supporting data for the quote and resolve any discrepancies
- Clearly understand all product offerings, subscription, and renewal licensing models
Requirements
- Nice to have: Basic knowledge or thirst for knowledge or technical acumen in cybersecurity
- Nice to have: Basic knowledge or thirst for knowledge or technical acumen in cloud technology
- Nice to have: Basic knowledge or thirst for knowledge or technical acumen in networking