Customer experience strategy jobs

Director, Product Strategy & Engagement

Cigna Healthcare · Posted Nov 13, 2026

Open

Remote, United States
Remote
Full-time · Director
$162K–$270K per year

Director, Product Strategy & Engagement

Cigna Healthcare · Posted Nov 13, 2026

Open

Remote, United States
Remote
Full-time · Director
$162K–$270K per year

Director, Product Strategy & Engagement

The Cigna Group · Posted Nov 13, 2026

Open

Remote, United States
Remote
Full-time · Director
$162K–$270K per year

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The Director, Product Strategy & Engagement is responsible for shaping and delivering digital product and engagement strategy across an assigned portfolio of products and customer experiences.

Compensation

For this position, we anticipate offering an annual salary of 161,900 - 269,800 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan.

Responsibilities

Develop and deliver product and engagement strategies aligned to business and enterprise digital priorities.
Translate business priorities, customer needs, and strategic direction into actionable product roadmaps and engagement plans.
Lead communication strategists in developing customer engagement approaches across relevant channels and experiences.
Identify opportunities and recommend solutions based on customer insights, product and engagement performance, market trends, and business needs, enabling faster, informed decisions.
Lead the strategy and execution of integrated, cross-channel digital experiences across the assigned portfolio.

Requirements

Nice to have: Healthcare experience

Skills

Digital product strategy Customer experience strategy

Customer Experience Strategist (After-Sales)

AutoNation · Posted Aug 7, 2026

Open

3–6 years

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Supports the development and improvement of end-to-end customer journeys across the After‑Sales experience.

Compensation

Competitive compensation and 401k matching

Responsibilities

Evaluate the end‑to‑end After‑Sales customer journey to identify meaningful experience gaps and improvement opportunities
Analyze customer behavior, journey analytics, and voice of customer signals to uncover friction points
Synthesize insights from multiple sources including customer research, behavioral analytics, operational data, and market intelligence
Develop and maintain customer journey maps that document lifecycle stages, key moments, customer needs, pain points, and opportunity areas
Support the development of After‑Sales journey strategies by translating customer insight into clearly defined problem statements and opportunity areas

Requirements

Bachelor’s degree in marketing, business, analytics, psychology, economics, or a related discipline

Skills

customer experience strategy marketing strategy digital strategy UX research analytics management consulting customer journey mapping lifecycle marketing digital experience strategy product experience analysis digital analytics customer behavior analysis voice of customer programs experimentation

Benefits

Competitive compensation and 401k matching
Health, dental, vision insurance
Maternity benefits
Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
Access amazing deals and discounts through YouDecide

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Strategy Director

Klick · Posted Nov 11, 2026

Open

London, England, United Kingdom +10 more
Full-time · Director
6+ years

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The Strategy Director develops and delivers integrated brand, omnichannel, customer experience, and communications strategies across healthcare and life sciences engagements for regional and global clients.

Locations (11)

London, England, United Kingdom
Toronto, Ontario, Canada
New York, New York, United States
Oxford
Cambridge

IN_Specialist 2_Customer Consulting_Advisory_Gurugram

PwC · Posted Nov 11, 2026

Open

Gurugram, Haryana, India
Associate

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Customer consulting specialist focused on customer-related strategies and initiatives at PwC

Skills

Customer Analysis Customer Engagement Customer Experience (CX) Strategy Customer Insight Customer Relationship Management Customer Retention Customer Service Customer Strategy Customer Success Customer Transformation Digital Tooling E-Commerce

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Customer Experience and Innovation Manager

OSL Retail Services Inc · Posted Nov 10, 2026

Open

Mississauga, Ontario, Canada
On-site
Full-time · Manager
$94K–$135K per year
10+ years

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Lead innovation and customer experience initiatives for Samsung Experience Stores across Canada, driving strategy, training, and operational excellence.

Compensation

While the starting salary for this role typically begins at $94k - $135k, your final offer will reflect your relevant skills, individual strengths and experience.

Responsibilities

Develop and champion an innovative culture across the organization
Establish vision, strategy, ecosystem roadmap and goals for guest service experience
Oversee all areas of the retail store’s customer experience journey
Build comprehensive solutions to maximize customer value
Drive improvements through coordinated inter-departmental planning and cross-functional collaboration

Skills

Senior management experience Business acumen Team building Project management Training development Customer experience strategy Innovation leadership

Customer Experience Strategist

Upbound · Posted Oct 30, 2026

Open

Plano, Texas, United States
On-site
Full-time · Mid
5–8 years

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The Customer Experience Strategist will help shape the future of the Rent-A-Center store experience and advance Upbound's ambition to make customer-centricity a driver of growth, focusing on diagnosing journey friction and translating customer needs into business opportunities.

Responsibilities

Own the business perspective of the end-to-end store journey and help define how it should evolve for customers and coworkers.
Lead cross-functional projects to define how store experiences, technology, processes, policies, and coworker interactions come together to serve customers.
Partner with the CX Activation Lead responsible for the Rent-A-Center digital experience to create one connected customer journey across digital and store experiences.
Synthesize customer needs, expectations, behaviors, journey friction, and business context into evidence-based opportunities and narratives.
Derisk decisions & turn strategy into action by bringing Product, Marketing, Operations, Data, Engineering, and Design together.

Requirements

Nice to have: Retail experience
Nice to have: Fintech experience
Nice to have: Financial services experience
Nice to have: Digital products experience

Skills

Customer experience strategy Business transformation