- Remote, Malaysia
- Remote
- Full-time · Mid
Customer Success Consultant supporting customers and prospects across Southeast Asia, playing a significant presales role and managing the customer lifecycle from onboarding to growth.
Responsibilities
- Partner with sales teams to identify and qualify prospective customers
- Lead consultative discovery throughout the presales process
- Support prospect development by contributing domain expertise to account planning, proposals, tenders, business cases, competitive positioning, and renewal defence
- Lead or coordinate customer onboarding by aligning stakeholders, defining success criteria, and establishing enablement plans and adoption milestones
- Develop success plans for priority customers and drive adoption through role-based consultations, training, workflow guidance, and targeted customer engagement
Requirements
- Bachelor's degree or equivalent professional experience
- Nice to have: Proficiency in a Southeast Asian language