Referso Jobs

Customer Success Consultant

Clarivate · Posted Nov 12, 2026

Remote, Malaysia
Remote
Full-time · Mid

Apply with RefersoAI Apply on careers page

Customer Success Consultant supporting customers and prospects across Southeast Asia, playing a significant presales role and managing the customer lifecycle from onboarding to growth.

Responsibilities

Partner with sales teams to identify and qualify prospective customers
Lead consultative discovery throughout the presales process
Support prospect development by contributing domain expertise to account planning, proposals, tenders, business cases, competitive positioning, and renewal defence
Lead or coordinate customer onboarding by aligning stakeholders, defining success criteria, and establishing enablement plans and adoption milestones
Develop success plans for priority customers and drive adoption through role-based consultations, training, workflow guidance, and targeted customer engagement

Requirements

Bachelor's degree or equivalent professional experience
Nice to have: Proficiency in a Southeast Asian language

Skills

Consultative discovery and solutioning skills Presentation skills Demonstration skills Training skills

Customer Success Consultant

Customer Success Consultant

Responsibilities

Requirements

Skills

Benefits

Customer Success Consultant

Responsibilities

Requirements

Skills

Benefits

Usage-analytics jobs

Responsibilities

Requirements

Skills

Benefits

Responsibilities

Requirements

Skills

Benefits