Manager IT
basecampdata · Posted Nov 6, 2026
- Hyderabad, Sindh, Pakistan
- Manager
- 8+ years
The Manager IT will lead the team, manage customer experience, oversee operations and service management, and drive continuous improvement through AI and automation.
Responsibilities
- Define what great communication, quality, and ownership look like, and model it every day.
- Drive performance by setting clear goals, giving honest feedback often, and addressing gaps quickly.
- Work closely with engineering, support, and business teams to get things done.
- Own the relationship for how customers feel, from everyday service to tough escalations.
- Keep customers informed before they ask, with clear next steps, owners, and timelines.
Requirements
- Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field
- Nice to have: Managed services provider (MSP) experience
- Nice to have: ITIL 4 Managing Professional or higher
- Nice to have: MS-102
- Nice to have: AZ-104