- Remote, United States
- Remote
- Full-time · Manager
- $111K–$202K per year
Lead Product Development Manager focused on retention strategy across DIRECTV FOR BUSINESS product suite
Compensation
DIRECTV WAGE ZONES: $111,122 - $201,653 Low (N1): $111,122 - $166,583 Mid (N2): $116,970 - $175,350 High (N3): $128,667 - $192,885 Top (N4): $134,516 - $201,653
Responsibilities
- Support customer lifecycle management strategy, from onboarding and early tenure through renewal, contract expiration, and save/win-back moments, to strengthen engagement and reduce churn.
- Partner closely with Marketing to inform retention campaigns, offer construction, and customer communications, and help evaluate what is working in market.
- Collaborate with Sales and Care leaders to identify and recommend shifts in sales strategy, save approaches, and offer positioning that improve retention outcomes.
- Develop business cases for retention initiatives and offers, including key assumptions, expected impact, risks, and trade-offs.
- Apply strong financial and business acumen to understand customer value, offer economics, and the revenue impact of retention decisions.