The Delivery Lead is accountable for the end-to-end delivery health of a portfolio of large, complex customer operations managed service engagements. The role is responsible for ensuring delivery excellence across transition and run, safeguarding commercial outcomes, driving continuous improvement and transformation, and leading high-performing, global delivery teams.
- Oversee the end-to-end delivery health of a large portfolio of complex customer operations managed service engagements.
- Ensure delivery excellence across transition and run, safeguard commercial outcomes, and drive continuous improvement and transformation.
- Establish robust delivery governance across the portfolio, proactively managing operational risks, dependencies, escalations, and adherence to agreed service levels.
- Lead high-performing, global delivery teams in alignment with PwC Operates Delivery Standards.
- Serve as a senior operational specialist and trusted advisor to senior clients and internal stakeholders, ensuring efficient, compliant service delivery to contracted levels, protecting margin, and enhancing client satisfaction.
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