- Bogotá, Colombia
- Hybrid
- Full-time · Senior
- 3–5 years
Manage end-to-end collections activities for assigned customer accounts across the region.
Responsibilities
- Manage the end-to-end collections process for assigned customer accounts, ensuring timely receipt of payments
- Manage customer dunning processes, using automated workflows where applicable
- Monitor overdue accounts and proactively follow up with customers through agreed communication channels
- Analyze payment patterns, identify at-risk accounts, and recommend appropriate collection strategies
- Investigate payment disputes and discrepancies, identify root causes, and coordinate corrective actions
Requirements
- Bachelor’s degree in Finance or Accounting