- New York, New York, United States
- Full-time · Senior
- 7+ years
Own the post-implementation experience for a book of enterprise customers, driving adoption, satisfaction, and renewal readiness.
Responsibilities
- Own the post-implementation experience for a book of enterprise customers
- Drive sustained adoption by understanding each customer's goals and guiding them toward the workflows that improve outcomes
- Act as each customer's expert in finance workflows
- Build multi-threaded relationships across every account and partner with Account Management on executive relationships
- Partner with Account Management on QBRs and executive business reviews
Requirements
- Nice to have: Consumption-based revenue experience
- Nice to have: Finance domain depth
- Nice to have: Demonstrated commercial impact
- Nice to have: Background at an AI-first or AI transformation company
- Nice to have: High-growth or startup experience