- Nashville, Tennessee, United States
- On-site
- Full-time · Lead
- 10+ years
Lead a production-focused analyst team that operates at the center of reliability for store-facing technology, driving critical incident response end to end and improving operational health through monitoring and data analysis.
Responsibilities
- Own day-to-day operations, including incidents, requests, critical issues, and support coverage
- Serve as the Tier 3 escalation owner, driving root-cause analysis and permanent fixes
- Own endpoint compliance, vulnerability remediation, patch management, and hardening
- Act as the technical lead for site reliability engineering, setting standards and building diagnostic rigor through mentorship
- Build automation using PowerShell, Python, or Bash for diagnostics, remediation, health checks, and reporting
Requirements
- Nice to have: Senior, lead, or escalation-tier role in a multi-site environment
- Nice to have: Leading technical analyst teams in fast-paced production environments
- Nice to have: Leading critical production incident response
- Nice to have: Refining support-health KPIs