Provide great customer service by assisting with general questions, maintaining a positive environment, shop for customers by accurately filling their orders with quality products, scan products and process customer transactions accurately using debit, credit, cash and gift cards, contact customers to ensure order accuracy or to inquire about product substitutions
Provide great customer service by assisting with general questions, maintaining a positive environment, shop for customers by accurately filling their orders with quality products, scan products and process customer transactions accurately using debit, credit, cash and gift cards, contact customers to ensure order accuracy or to inquire about product substitutions
Provide great customer service by assisting with general questions, maintaining a positive environment, shop for customers by accurately filling their orders with quality products, scan products and process customer transactions accurately using debit, credit, cash and gift cards, contact customers to ensure order accuracy or to inquire about product substitutions
A fully remote support role handling financial services inquiries regarding deposit accounts, digital banking, and transfers for customers in Indiana.
Compensation
Monthly Pay: $3,533 - $4,962 USD per month
Responsibilities
Receive customer inquiries through assigned service queues, emails, and calls, identifying whether each question concerns deposit accounts, digital banking, debit cards, or transfers.
Complete established customer verification steps before discussing account information, and keep conversations focused on the information needed to address the inquiry.
Review available account activity and service history, checking transaction dates, displayed transfer status, and prior contacts before explaining what the information shows.
Explain checking and savings account features, routine service fees, and online or mobile banking navigation using approved reference materials and plain language.
Answer routine questions about ACH payments and debit card activity, distinguishing pending activity from completed transactions without promising when funds will become available.
Call Center Representative INewBankFirst Financial Services · Columbus, US
Customer Support AssociateNicolet National Bank · Howard, US+5 more
ClerkSave A Lot · Cleveland, US