- Sofia, Sofia-Capital, Bulgaria
- Hybrid
- Full-time · Senior
Provide Technical Support to customers and partners, offering configurations, troubleshooting, and best practices. The role involves managing support cases, performing fault isolation and root cause analysis, and publishing technical documentation.
Responsibilities
- Provide Technical Support to customers and partners
- Provide configurations, troubleshooting and best practices to customers
- Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
- Provide fault isolation and root cause analysis for technical issues
- Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
Requirements
- Nice to have: Windows
- Nice to have: Linux
- Nice to have: MAC OS
- Nice to have: Cisco
- Nice to have: Checkpoint