The Customer Quality Engineer serves as the primary quality liaison among Technical Support, Product Management, Engineering, and Software and System Quality for customer-reported product issues.
Responsibilities
Investigate field-reported behavior across software, embedded devices, controllers, networks, and building automation configurations
Recreate representative customer environments and gather technical evidence
Work with Engineering to drive confirmed defects through resolution and release validation
Distinguish true product defects from configuration issues, installation problems, interoperability concerns, training gaps, documentation issues, and enhancement requests
Translate customer issues into improved product requirements and preventive quality actions
Requirements
Bachelor's degree in Computer Science, Software Engineering, Electrical Engineering, Information Technology, Engineering Technology, or equivalent practical experience
Conduct supplier audits, approve first article inspections, work with suppliers on root cause analysis, maintain supplier scorecards, support new product launches, resolve quality holds, review supplier quality data, investigate incoming material failures.
