- Remote, United States
- Remote
- Full-time · Associate
- 3+ years
As a Technical Support & Implementation Specialist, you'll get practices technically ready for launch and support them once they're up and running, so every step of the move to Archy feels smooth and well cared for.
Compensation
Base pay and equity, 401(k) with company match, and performance-based incentives (bonus or commission eligibility by role).
Responsibilities
- Work with practices and our Onboarding team to prepare each practice's workstations, imaging software, sensors and POS hardware for launch.
- Coordinate initial and final server backups across Practice Management Systems (PMS), using virtual machines to support accurate data mapping.
- Manage phone and communication transitions, including DNS support, Twilio campaigns and vendor integrations, working directly with practices and preferred vendors.
- Provide scheduled sensor installs and go-live support so practices feel confident on their first day with Archy.
- Own escalated IT support for live practices across chat, text, email, phone and AI channels, keeping practices informed until each issue is resolved.
Requirements
- Nice to have: Dental industry experience
- Nice to have: Phone systems knowledge
- Nice to have: DNS knowledge
- Nice to have: Telecom integrations knowledge