Responsible for guiding government clients through the Design Intelligence™ framework, incorporating human-centered methods to solve end-to-end organization and experience challenges.
The projected compensation range for this position is $85,000 to $150,000. The estimate displayed represents a typical annual salary range for this position.
- Participate in all aspects of discovery to understand client mission and goals, stakeholders, users, current state journeys, user segments, and program objectives
- Conduct workshops and interviews to frame pain points and opportunities; define problem statements and validate hypothesis
- Synthesize research and data to communicate insights and make recommendations that will shape mission/program strategy, service and workflow innovations, and a compelling future experience vision
- Create journey maps, service blueprints, vision road maps, personas, ecosystem and experience maps that articulate needs, gaps, and actionable recommendations for organizational and process improvements
- Collaborate and communicate stakeholder and user needs on a cross functional team within an agile environment
- Bachelor's degree
- Nice to have: Federal government experience
- Nice to have: Consulting experience
