- São Paulo, São Paulo, Brazil
- Hybrid
- Full-time · Director
- 12+ years
Lead regional service delivery for Desktop Support, Field Services, Plant IT, and End User Computing services across the region, ensuring service excellence and operational stability.
Responsibilities
- Lead regional service delivery for Desktop Support, Field Services, Plant IT, and End User Computing services
- Ensure achievement of SLA, KPI, and customer satisfaction targets
- Support manufacturing and business operations by maintaining reliable IT services across sites
- Manage and develop regional support teams and third-party service providers
- Drive service improvements, operational governance, and stakeholder engagement
Requirements
- Bachelor's degree in Computer Science
- Bachelor's degree in Information Technology
- Bachelor's degree in Engineering
- Bachelor's degree in Information Systems
- Nice to have: ITIL Certification