Help Desk Support Analyst II
St. George's University · Posted Nov 3, 2026
- St. George's, Grenada, Grenada
- On-site
- Full-time · Associate
- 2–4 years
The position provides level 2 help desk support to all campus and corporate customers on hardware, software, and network-related problems and questions.
Responsibilities
- Serves as an escalation point for level 1 help desk staff, including daily work activities/priorities and ticket triage
- Provide level 2 support and training to users on the use of computer software and hardware
- Develop and maintain a professional relationship with all Support Services and external support partners
- Provides PC hardware and software help desk support to customers via telephone and walk-in service
- Responds to customer inquiries and requests for assistance via telephone, email, web, chat, voice mail, and automatic ticket system
Requirements
- Diploma in computer or systems service or repair
- Successful completion of courses in computer support and service subjects
- Nice to have: Experience in higher education institutions
- Nice to have: Certifications in relevant supported products