- Edmonton, Alberta, Canada
- On-site
- Full-time · Mid
- 2+ years
The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift. The role maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members.
Responsibilities
- Open and Close retail store, including activating and deactivating alarms
- Greet and assist customers in a manner that models exemplary conduct to other staff
- Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales
- Assist with team member onboarding, training, and continuous education
- Build team commitment to high standards of service, exceeding Customer expectations and leading by example
Requirements
- High school diploma or GED
- Provincial Cannabis Certification