- London, England, United Kingdom
- On-site
- Full-time · Lead
- 3+ years
Lead IT Analyst providing frontline end user technology support and implementing IT projects across London and European locations, supporting trading floor environments.
Responsibilities
- Adhere to FCA regulations and CLSA's Code of Conduct
- Comply with company procedures regarding personal account trading and processing client complaints
- Follow local guidelines for logging, tracking, updating, and escalation support calls
- Provide front-line end-user support on PC/laptops hardware and software including Microsoft productivity suite, in-house applications, and cloud applications
- Facilitate support for Bloomberg, WIND, and other market data applications
Requirements
- Bachelor’s degree (not necessarily IT related)
- Nice to have: CompTIA A+