- Pittsburgh, Pennsylvania, United States
Provide technology support for the Health Sciences schools at the University of Pittsburgh, including desktop and mobile hardware and software, and manage help requests across multiple pods.
Responsibilities
- Respond to support tickets and provide first‑contact assistance
- Install, upgrade, and support desktop software, hardware, and peripherals
- Support smart phone technology integration and maintenance
- Maintain knowledge of hardware and software to maximize uptime
- Document help requests and keep user instructions up to date