- North Andover, Massachusetts, United States
- Full-time
- $58K–$62K per year
Provide reliable administrative, customer service, and operational support to the North Andover plant, ensuring efficient plant operations and positive customer experience.
Compensation
Salary Non-Exempt: $57,638.00 - $62,383.00 commensurate with experience
Responsibilities
- Manage inbound telephone calls and emails, accurately entering customer quotes and orders into the appropriate systems.
- Deliver exceptional customer service by greeting visitors, assisting walk-in customers, and providing responsive telephone and computer-based support.
- Communicate professionally with customers to address billing inquiries, resolve service complaints, and coordinate solutions with Sales, Dispatch, and other internal departments.
- Perform general administrative duties, including filing, document scanning, copying, typing, data entry, and maintaining accurate records.
- Monitor, order, and maintain inventory levels for plant, office, customer, and operational supplies to support daily business needs.
Requirements
- Nice to have: Experience in a plant, industrial, manufacturing, distribution, or logistics environment
- Nice to have: Experience with customer service, order entry, and customer account support
- Nice to have: Familiarity with shipping documentation, freight coordination, and Bills of Lading
- Nice to have: Experience with inventory tracking, purchasing, purchase orders, or supply management