- Menlo Park, California, United States
- Full-time · Senior
- $136K–$179K per year
- 5+ years
Senior Technical Support Engineer, Observe by Snowflake
Compensation
The estimated base salary range for this role is $136,000 - $178,500. Additionally, this role is eligible to participate in Snowflake’s bonus and equity plan.
Responsibilities
- Deliver expert-level technical support to customers through phone, email, and chat.
- Troubleshoot and resolve complex technical issues involving our observability platform, integrations, and customer environments.
- Partner with engineering teams responsible for performance to become the subject matter expert on performance issues related to components like dashboards, monitors, and datasets.
- Help to design and build AI skills that increase technical support engineering productivity, quality and speed.
- Own and manage high-priority escalations, coordinating with engineering and product teams to drive resolution.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related technical field.
- Nice to have: Observability tools (Prometheus, Grafana, Jaeger, Loki)
- Nice to have: OpenTelemetry
- Nice to have: Terraform
- Nice to have: CI/CD tools (GitHub Actions, Jenkins)