Docusign proprietary logging systems jobs

Technical Support Engineer III - German

Docusign · Posted Nov 9, 2026

Remote
Remote
5+ years

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Provide outstanding technical support for the Docusign ecosystem and associated services, troubleshoot complex technical issues, and act as a technical domain expert between customers and internal teams.

Compensation

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Responsibilities

Provide outstanding technical support for the Docusign ecosystem and associated services
Handle escalated cases of incoming support channels to troubleshoot issues customers face when using Docusign products
Own customer issues to engineering interface to resolve technical bugs and influence development roadmap
Use broad technical product expertise within Docusign ecosystem areas to help customers increase adoption
Use support tools and resources vital to get the job done, including Salesforce, Jira, Docusign proprietary logging systems, browser developer tools, internal admin console, SQL, and text analysis tooling

Requirements

Bachelor of Science degree in a Computer Science, Engineering, or related technical subject area
Nice to have: self-motivated
Nice to have: goal-oriented
Nice to have: excellent organizational skills
Nice to have: time management skills

Skills

network troubleshooting

Docusign proprietary logging systems jobs

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Requirements

Skills

Compensation

Responsibilities

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