EHR Support Analyst
Charles B. Wang Community Health Center · Posted Jul 4, 2026
- New York, New York, United States
- Hybrid
- Full-time
- 5+ years
Provide direct, daily support to clinical, operational, and patient care teams for Epic applications, troubleshoot issues, maintain configurations, and collaborate on workflow improvements.
Responsibilities
- Provide direct, daily support to clinical, operational, and patient care teams to ensure effective and efficient use of Epic applications
- Troubleshoot and resolve application and equipment issues, ensuring ownership of each issue through full resolution
- Communicate resolutions back to users and ensure issues are fully understood and closed
- Maintain and update select Epic configuration such as preference lists, SmartPhrases, provider records, letter templates, and related master files
- Manage assigned error queues and In Basket pools
Requirements
- Bachelor’s degree in IT, Health Informatics, Healthcare, or related field (or equivalent experience)
- Nice to have: EPIC application analyst certification