Configure, test, and implement scheduling and patient access workflows across complex healthcare environments.
Compensation
Competitive salary and benefits.
Responsibilities
Configure and test scheduling templates, visit types, appointment rules, and scheduling workflows.
Support integrated registration, check-in, patient portal, and virtual visit workflows using related Epic applications as assigned.
Support patient access integrated testing, end-user validation, go-live readiness, and stabilization activities.
Work closely with the Team Lead or Application Manager on researching, planning, building, testing, and implementing approved project work.
Analyze operational requirements and system capabilities to propose effective solutions and apply workflow practices to system configuration.
Requirements
Bachelor’s degree in Healthcare Administration, Information Management, Computer Science, or a related field, or an equivalent combination of education and experience.
Nice to have: Prior Epic implementation or go-live experience
Nice to have: Experience with one or more related Epic applications or capabilities, such as Prelude, Welcome, MyChart, or virtual visits
Nice to have: Experience configuring scheduling templates, visit types, appointment rules, and patient access workflows
Nice to have: Experience in a multi-entity healthcare environment
Senior Clinical Systems Analyst - MyChart/Cache Programmer
Supports and enhances Epic workflows and applications within Stanford Health Care’s clinical systems.
Compensation
Base Pay Scale: Generally starting at $60.99 - $80.78 per hour
Responsibilities
Provide tier-2 support of application incidents reported through the help desk; including 24/7 on call coverage as required
Provide analytical assistance to junior team members to resolve application incidents, maintenance items, and enhancement requests
Coordinate application support with other information technology teams including Infrastructure, Integration, Reporting, and the help desk
Implement changes using documented procedures that are compliant with department’s policies and procedures
Work with and mentor junior staff members to document workflows
Requirements
Bachelor's degree in Information Technology, Computer Science, Business Administration, Management Systems, Electronics Technology, Computer Engineering, Health Information Management or a directly-related field from an accredited college or university
Nice to have: Experience with 2 major Epic upgrades or implementations
Senior Epic MyChart Analyst responsible for configuring, maintaining, and optimizing Epic MyChart for pediatric primary care and specialty partners within the Community Connect program.
Compensation
$110,122.00 - $165,182.00 per year
Responsibilities
Configure and maintain Epic MyChart application
Optimize patient access to health records, appointment scheduling, secure messaging, bill pay, branding and other self‑service features
Support Seattle Children’s Hospital and primary care clinics
Responsible for answering incoming calls on an Automatic Call Distributions (ACD) system regarding the patient’s statement, which includes hospital and physician services.
Responsibilities
Promptly answer inbound calls in a call center environment from patients, attorneys, insurance reps, clinic staff, and outside medical facilities to provide professional and timely customer service.
Research and respond to call and written physician and hospital account inquiries and requests via inbound calls, the EPIC MyChart portal and in-person.
Verify insurance eligibility and update the patient registration, which includes filing or re-file of claims to insurance for payment.
Facilitate to a resolution patient billing disputes and request including communicating key information to other department management personnel as needed.
Send timely follow up communication to ensure the necessary actions are completed.
The Supervisor, Patient Access (On-Site) oversees and supervises the day-to-day business and clinical support operations of assigned location and Tier 1 team responsible for ensuring a smooth operational patient flow by providing a wide range of critical front end revenue cycle and clinic support operations.
Responsibilities
Obtains, confirms, and enters demographic, financial, and clinical information necessary for financial clearance of scheduled patient accounts
Orients, trains, evaluates, and monitors registration staff
Ensures that staff members adhere to all established policies and procedures
Assists with planning, organizing, and scheduling to accommodate daily expected volumes
Communicates any patient flow issues to appropriate managing staff
Provide Tier 1 support for Epic patients, providers, and staff in a high-volume, patient-facing call center environment by resolving access issues, troubleshooting application concerns, managing tickets, and delivering excellent customer service.
Responsibilities
Support MyChart account activation, password resets, login issues, proxy access, and portal navigation
Assist patients with scheduling, eCheck-In, secure messaging, test results, and general portal workflow questions
Provide Tier 1 application support for Epic MyChart, Epic Care Link, and related Epic workflows
Troubleshoot technical and application-related issues received by phone, email, or other support channels
Document, track, update, and manage incidents through ServiceNow or similar ticketing systems
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Supervisor, Patient AccessUOMUOMUS · Naples, US
EPIC MyChart Service Desk AnalystUnitedHealth Group · Remote, US