- Draper, Utah, United States
- On-site
- Full-time · Manager
- 53+ years
Lead day-to-day operations for a personal injury consulting firm, managing intake-to-resolution processes, staff, systems, and client experience.
Compensation
Competitive salary plus performance bonus. Compensation depends on personal injury operations experience. Include your salary expectations in your application.
Responsibilities
- Design and run the full operations calendar: intake SLAs, records retrieval, treatment tracking, demand production, negotiation follow-up, and closing
- Manage, coach, and schedule case managers, intake specialists, records clerks, and support staff; hire and onboard as the docket grows
- Set and report weekly KPIs, including new sign-ups, time-to-records, time-to-demand, average days in stage, settlement cycle time, and client-response times
- Own case-management software (Filevine, Clio, Litify, SmartAdvocate, or similar): pipelines, templates, tasking, reporting, and data hygiene
- Coordinate medical providers, imaging, liens, Medicare/Medicaid issues, health-insurance subrogation, and third-party vendors
Requirements
- Bachelor’s degree preferred; equivalent firm leadership experience accepted
- Nice to have: prior operations leadership in a multi-attorney Utah or Intermountain PI firm
- Nice to have: experience implementing or migrating a case-management system
- Nice to have: training a team on it
- Nice to have: familiarity with demand-writing workflows