- Brooklyn, Ohio, United States
- Hybrid
- Full-time · Lead
- $19–$25 per hour
- 1+ years
Protect the bank against potential fraud loss through review of card transaction activity. Provide clients with appropriate, timely support and relevant information.
Compensation
This position is eligible to earn a base hourly rate in the range of $18.75 - $25.00 per hour. Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.
Responsibilities
- Review ATM, Debit, and Credit Card transactions for potential fraud
- Verify transaction activity with client and take appropriate action
- When applicable, status card as appropriate, initiate the fraud claim and reissue process
- Communicate dispute process and action taken to the client
- Document relevant information in FDWC, CardGuard, Quest, CE Desktop, CUI
Requirements
- High school diploma or equivalent
- Nice to have: fraud experience in a customer service environment