- Poway, California, United States
- On-site
- Full-time · Mid
- 2–5 years
Front line of Service Department owning inbound requests, triaging work orders, coordinating dispatch and parts, and keeping customers informed from first call through invoice.
Compensation
Base pay depends on Role Level and Experience. These are the role levels: Entry/ Junior (0-2 yrs, basic scope) Mid Level (2-5 yrs, some technical regulatory responsibility, parts/dispatch coordination Senior / Specialized / Lead CSS (strong regulatory, warranty, emergent response, sometimes supervising or acting as liason) Compensation may include the following Overtime pay (time-and-a-half or double time depending on hours, weekend/holiday work) Shift differentials (if covering early mornings, nights, weekends, on-call) Bonus / incentive pay, e.g.: Performance bonus (meeting SLA targets, CSAT/NPS goals) Quarterly or annual merit increases Spot bonuses (for helping with escalations, emergency work) Commission or upsell incentives (sometimes if recommending upgrades, preventative maintenance programs)
Responsibilities
- Answer phones/emails/portal tickets and gather site details
- Clarify issue symptoms for petroleum equipment
- Determine priority and assign SLA
- Open work orders in CMMS/ERP and enter accurate scopes
- Coordinate with Dispatch to schedule field technicians
Requirements
- High school diploma or equivalent required; AA/AS or vocational coursework in business/industrial tech a plus
- Nice to have: Southern California regulatory landscape
- Nice to have: public works/prevailing wage jobs
- Nice to have: HAZWOPER
- Nice to have: spill response notifications