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First-level technical troubleshooting

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Skill:First-level technical troubleshooting

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1–2 jobs· newest first

Service Desk Representative
Konica Minolta Business Solutions, U.S.A., Inc. · Remote, US
Remote · Full-time · Entry
IT Support Assistant
Newhouse Project Consulting · Los Angeles, US
Hybrid · Contract · Entry

+10K new in the last hour

Service Desk Representative

Konica Minolta Business Solutions, U.S.A., Inc. · Posted Nov 5, 2026

Remote, United States
Remote
Full-time · Entry
1–2 years

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The GCS Service Desk Representative serves as a primary point of contact for customers requiring service, supply, and technical assistance, evaluating customer needs and resolving first-level technical concerns across print, device, and connectivity environments.

Responsibilities

Triage inbound customer interactions including service requests, supply orders, and general inquiries through various support channels.
Apply active listening techniques to accurately understand and assess customer concerns.
Verify customer information, device details, entitlement status, and service eligibility.
Assess service and supply requests for applicable customer charges and facilitate payment collection.
Document reported symptoms, troubleshooting steps, technical findings, and resolutions within the ITSM platform.

Requirements

High School Diploma or equivalent
Nice to have: Call center experience
Nice to have: Service desk experience
Nice to have: Help desk experience
Nice to have: Technical support experience

Skills

Verbal and written communication skills Customer service and interpersonal skills Basic knowledge of print devices Network connectivity Print solutions First-level technical troubleshooting Microsoft Office applications Microsoft Office ServiceNow CXOne SAP ITSM platform

See full job description

IT Support Assistant

Newhouse Project Consulting · Posted Nov 3, 2026

Los Angeles, California, United States
Hybrid
Contract · Entry
2+ years

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Provides first-level technical assistance, user account support, ticket management, and routine IT operational support.

Responsibilities

Provide telephone and email support, troubleshoot basic hardware and software issues, and escalate higher-priority problems according to established procedures.
Log, route, update, document, and close support tickets.
Assist with user account administration.
Request secure file transfer (SFTP) accounts and transfer and verify files while protecting confidential information.
Assist with installing, configuring, maintaining, and troubleshooting computers, printers, cabling, and related equipment.

Requirements

High school diploma or equivalent

Skills

customer service telephone and email support first-level technical troubleshooting support triage ticket management documentation

user account administration

IT service desk

application support

secure file transfer (SFTP)

desktop software

high-speed commercial printers

See full job description