Senior Customer Engineer
WNC Corporation (formerly Wistron NeWeb Corporation) · Posted Nov 10, 2026
- Dallas, Texas, United States
- Senior
- 10+ years
Provide technical support, troubleshooting, and product integration for fixed wireless access and broadband gateway solutions, collaborating with engineering, R&D, and sales teams.
Responsibilities
- Provide technical support for deployment, configuration, troubleshooting, and maintenance of FWA, broadband gateway, Wi‑Fi router & extenders, mesh systems, and network communication products.
- Support customer evaluations, field trials, certifications, and new product introductions during pre‑launch and commercial deployment phases.
- Analyze and troubleshoot hardware, software, firmware, RF, networking, and interoperability issues in customer and laboratory environments.
- Collaborate with engineering and R&D teams to drive root cause analysis, corrective actions, and product enhancements.
- Investigate and resolve issues related to cellular connectivity, Wi‑Fi performance, network routing, throughput, latency, device management, and service reliability.
Requirements
- Bachelor’s degree in electrical engineering
- Bachelor’s degree in Computer Science