Looking for a Head of Technical Support to build support operation from ground up (platforms, workflows, automations) and handle technical and escalated issues.
Compensation
From $1,500 USD/month, depending on experience
Responsibilities
Set up and run support systems: help desk, mailboxes, phone, WhatsApp and chat, and the connections between them
Design support workflows and build automations that get customers faster
Build, train and test our AI agents
Troubleshoot technical and escalated issues, find the root cause, and write clear bug reports for the developers
Learn our product inside out, and find ways to solve problems before customers have to contact us
Responsible for evaluating, designing and developing technical solutions within the technology functions of the company in accordance with the policies and practices at Orlando Health. Also, this position will be responsible for hands-on analysis and design of various current and new initiatives while maintaining current Orlando Health Systems.
Responsibilities
Self-directed work with limited management direction and exercises considerable latitude in determining technical objectives.
Analyzing the systems and requirements to provide best technical solutions.
Technical leadership and advise on designs for applications in scope.
Leads design reviews, planning, developing and resolving technical issues.
Proven experience design, and development of a roadmap and implementation plan based upon a current vs. future state in a cohesive solution architecture viewpoint.
Requirements
Bachelor’s degree required
Associate’s degree and two (2) years of directly related work experience may substitute for the Bachelor’s degree
Four (4) years of directly related work experience may also substitute for the Bachelor’s degree
Network Security Administrator responsible for configuration, maintenance, and security of network infrastructure across CFHC locations.
Responsibilities
Install, configure, maintain, monitor, and troubleshoot LAN, WAN, VPN, wireless, and SD-WAN environments
Administer network equipment including switches, wireless access points, routers, firewalls, VPN appliances, intrusion prevention/detection services
Maintain accurate network diagrams, rack documentation, IP address/subnet records, circuit information, site inventories
Perform capacity planning and assist with technology refresh planning
Administer and support SonicWall firewalls, VPN access, security policies, firmware updates
Requirements
Associate's degree in Computer Science, Computer Engineering, Information Technology, Cybersecurity, or related technical field; Bachelor's degree preferred
Provide day‑to‑day troubleshooting and technical support for desktop, server, and network‑related issues, performing remote and onsite diagnostics and repairs, and participating in IT projects such as hardware upgrades, migrations, and network installations.
Responsibilities
Provide day‑to‑day troubleshooting and technical support for desktop, server, and network‑related issues
Perform remote and onsite diagnostics and repairs of hardware and software systems
Lead and participate in various IT projects such as hardware upgrades, migrations, and network installations
Ensure customer satisfaction by proactively identifying potential issues and resolving them efficiently
Document troubleshooting and resolution steps in our service management platform (ConnectWise or similar)
Provides advanced technical support and infrastructure assistance for clinical and administrative operations across a multi-state Dental Support Organization (DSO), resolving escalated issues, configuring systems, and supporting technology deployments.
Compensation
$75,000—$85,000 USD
Responsibilities
Oversee the Southern California region including frequent travel to assigned locations
Serve as an escalation point for complex technical issues that require support beyond the Tier 1 helpdesk
Troubleshoot and resolve issues involving Windows workstations and servers, networking, telephony, VPNs, Microsoft 365, and cloud-based tools
Install, configure, maintain, and replace IT hardware and software across new and existing dental practices
Provide technical support for dental practice management, clinical, and imaging technologies, including Open Dental, Dentrix, Eaglesoft, Carestream, DEXIS, OMS Vision, and comparable platforms
Requirements
Associate degree in Information Technology
Bachelor’s degree in Information Technology
Bachelor’s degree in Computer Science
Equivalent relevant professional experience
Nice to have: Experience supporting a DSO (Dental Support Organization)
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